Please visit the returns and refunds page at this link and follow our guidelines. We will help you solve the problem quickly and easily.
Once payment is completed you will receive an email with the link to the tracking number. Click on it to see where your shipment is.
If you do not receive the email write us on Whatsapp at +39 344 27 09 960, or send us an email on info@tendaggimania.com
Banca di Credito Cooperativo G. Toniolo di San Cataldo
RECIPIENT : TRISCELE SRL
IBAN IT22 E089 5281 9500 0000 0057 720
BIC / SWIFT ICRAITRRQG0 (insert only for foreign transfers)
Reason: ”saldo ordine nr… del (data) ../../..”
The beneficiary of the transfer must be strictly as above (TRISCELE SRL), any other heading (for example “Tendaggimania”) will not process the order.
You can pay your order in the following ways:
- Paypal
- Credit cards
- Bank Transfer by Credit Card
Delivery times depend on the item you purchased. If you ordered a custom product, such as curtains, tarpaulins, foam cushions, the time varies from 10 to 20 working days. If your item does not require any type of processing, you will receive it within 5-7 working days.
Have you purchased a product on our website www.tendaggimania.com and want to return it?
No problem!
Follow our guidelines to make your return correctly
* Remember that it is possible to make a return no later than 30 days after receiving the package. After that date you will not be able to return your item or receive a refund.
1. If you have purchased a custom made and/or customized item you cannot return it. An exception is made only if there has been an error by the company or damage to the package during transport.
2. If you want to return a custom made item because you received it damaged or you think there was a mistake by our company you will have to send us photos as proof of damage. Then you can choose to receive the refund ( within 5 working days) or make the change of the item.
3. If you purchased a product by mistake or does not meet your expectations, you can return it within 30 days of receipt. In this case you must pay the shipping costs and you will be credited the refund relating exclusively to the price of the item.
How to return goods:
1. Contact customer support by Whatsapp +39 344 27 09 960 or fill in the form at the bottom of the page
2. State the reason for the return
3. Have your order number ready
4. In case of wrong and/or damaged items make sure you have the test photos to speed up the refund procedure How to return the products: Request a pickup from the company.
If you want to entrust the company with the collection of your parcel you will have to pay an extra cost according to the weight of the item. In this case, we will take care of booking the collection by courier Bartolini at the address indicated by you.
